Refund Policy
-A customer requesting a merchandise change is requesting a product to be changed for the same product but a different size or another product of the same value. A customer requesting a refund is requesting a store credit that can be used to buy another product of lower, same, or higher price (paying the difference in price).
-For a refund to occur, the merchandise will have to be returned good as new with all the labels attached. The money will not be refunded if the merchandise has been worn, is in bad shape, and/or smells bad.
-The refund will consist of a store credit that can be redeemed in our online store. No money will be refunded either as cash or to a credit card.
-The refund will be made for the amount paid for the merchandise, regardless of any price changes after purchase.
-The customer will have 3 business days to return or change the merchandise. If a refund is requested, the customer must cover the cost of return and must provide the USPS tracking number of the shipped merchandise. If changing the merchandise, the customer will cover the shipping fees of the new merchandise sent back to the customer as well.
- Any merchandise purchased under a promotion/discount will not qualify for a change or refund. This kind of sale is final.
-The customer will have 30 days from the original refund day to utilize the store credit provided. After 30 days, the store credit will expire, and the money will be lost.
-The store credit will be provided as a discount code that can be use in any future purchases. A purchase made with a store credit will be final and no other refunds will be provided.
Refund Claim Process
1. The customer will send an email to dreamsfitnesswear@gmail.com or will contact us with a direct message to one of our social media pages.
2. The email or direct message must include the following:
-Order number provided via email after purchase.
-What merchandise do you wish to change or return.
-The motive: Either change or return of merchandise.
3. With the information provided, our customer service department will take action and will contact the customer to coordinate the merchandise change or refund as soon as possible.
-For a refund to occur, the merchandise will have to be returned good as new with all the labels attached. The money will not be refunded if the merchandise has been worn, is in bad shape, and/or smells bad.
-The refund will consist of a store credit that can be redeemed in our online store. No money will be refunded either as cash or to a credit card.
-The refund will be made for the amount paid for the merchandise, regardless of any price changes after purchase.
-The customer will have 3 business days to return or change the merchandise. If a refund is requested, the customer must cover the cost of return and must provide the USPS tracking number of the shipped merchandise. If changing the merchandise, the customer will cover the shipping fees of the new merchandise sent back to the customer as well.
- Any merchandise purchased under a promotion/discount will not qualify for a change or refund. This kind of sale is final.
-The customer will have 30 days from the original refund day to utilize the store credit provided. After 30 days, the store credit will expire, and the money will be lost.
-The store credit will be provided as a discount code that can be use in any future purchases. A purchase made with a store credit will be final and no other refunds will be provided.
Refund Claim Process
1. The customer will send an email to dreamsfitnesswear@gmail.com or will contact us with a direct message to one of our social media pages.
2. The email or direct message must include the following:
-Order number provided via email after purchase.
-What merchandise do you wish to change or return.
-The motive: Either change or return of merchandise.
3. With the information provided, our customer service department will take action and will contact the customer to coordinate the merchandise change or refund as soon as possible.